Frequently Asked Questions

Our trees are cut to order from British farms. We only cut trees we sell. The sign of a fresh tree is firm needles and a strong shape. Big chains ship trees from Europe weeks in advance. Ours haven't been cut when you order them.

No. We sell premium grade trees grown to have a traditional shape. Every tree is a natural product. Each one is unique.

Christmas trees are about half as wide as they are tall. A 6 foot tree will be about 3 feet wide at its widest point.

Yes. Use a stand designed for Christmas trees. It holds the trunk straight and has a water reservoir. Planting your tree in sand or soil blocks the pores and stops it from drinking.

Yes. The charge is £10 inside London and £25 outside. If you buy one of our easy-fit stands, you may find it straightforward to do yourself.

Saw about 3cm off the base of the trunk before you put it in the stand. This opens up the wood and helps the tree absorb water. The most important thing is to keep your tree away from heat. Radiators and open fires dry it out fast. Keep it in a cool spot.

Yes. A 6 foot tree can drink 2 to 3 pints of water a day. Keep your stand topped up. If the water level drops, the tree is drinking it. If it stays the same, just make sure the tree is in a cool place.

With proper care, a Christmas tree will stay healthy for over a month. Keep it watered and away from heat and it will look good for the whole Christmas season.

Nordmann Fir trees are non-drop and hold their needles well. Norway Spruce trees do shed needles over time. Both last longer in a cool spot with regular water.

For deliveries outside London, 90% arrive before 1pm. For London deliveries, call us after 9.30am on your delivery day on 0203 519 9997 and we will give you an estimated time.

Yes. Call 0203 519 9997 or use the form on our contact page.

Yes. Add a note when you order and we will leave it in the spot you specify.

Yes. We supply trees from small pot-grown sizes up to 60 foot installations. Call us or fill out the form on our contact page for a price.

Somewhere between the first and third week in December works well. Just remember to take it down by Twelfth Night.

By Twelfth Night, which is 5th January. In many traditions, leaving your tree up after that date is bad luck. If you would like us to collect it, book a collection.

Yes. We collect and recycle trees from January. Book your collection here.