We Are Here to Help

You choose your delivery date at checkout. We deliver on that date. For London and Hertfordshire, our own team delivers direct. For the rest of the UK, a national courier handles delivery and normally arrives before 2pm.

Yes. Call us after 10.00am on your delivery day on 0203 519 9997. We can give you an estimated time for both our own team and courier deliveries.

We do not offer online order tracking. Call us after 10.00am on your delivery day and we will find out where your driver is.

We deliver across the UK. Enter your postcode at checkout and it will confirm whether we cover your address. Not sure? Get in touch before ordering.

Contact us with your order number and we will find out what has happened and get it sorted.

Yes. Contact us with your order number as soon as possible. We cut trees to order, so the sooner you get in touch the better. We will confirm whether cancellation is still possible and advise on any charges.

Contact us with your order number and the date you would prefer. We will do our best to switch it.

Yes. Contact us with your order number and what you would like to add. We will sort it if your order has not yet been dispatched.

Trim about 2cm off the base of the trunk before you put it in the stand. This opens up the wood and helps the tree drink. Fill the stand with water and top it up every day. A fresh tree can drink a litre or more. Keep your tree away from radiators and direct heat sources.

Nordmann Fir trees are non-drop. With proper watering and care, the needles stay put. Norway Spruce trees do shed needles over time, which is normal for the variety.

Not happy with your tree when it arrives? All of our trees are covered by our Freshness Guarantee. Return it within 48 hours for a full exchange or refund.

Call us on 0203 519 9997. We will arrange a replacement. You pay for the second delivery only.

Yes. We collect and recycle trees from January. Book your collection here.

Yes. We offer potted living tree hire. We deliver before Christmas and collect in January. Stock is limited. Find out more about tree rental.