Christmas tree stand, the Bear Trap

Except where stated, Standard Delivery means delivery on the date advertised on the Good Elf home page. Delivery is included in the total price of our products for delivery within the mainland of the UK only. Republic of Ireland, Isle of Man and Channel Islands and all other locations will incur an additional delivery cost that will be billed after the order is placed.

If you request delivery to remote areas which are not normally delivered to by Good Elf you will be advised of any additional charges as soon as possible upon receipt of your order. Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.

Some products will be delivered via courier or postal services to UK mainland addresses. We will advise you of the first available delivery date for your chosen item when you place your order. Every effort will be made to deliver on your chosen date, the exact delivery date cannot be guaranteed.

Delivery can be made within 72 hours when placing your order before 3pm Monday to Friday. Courier/Postal deliveries may not be available for Scottish Highlands (and some Scottish Islands), Eire, Channel Islands, Scilly Isles, BFPO addresses & H.M. Prisons. Courier/Postal deliveries are not available for delivery at Weekends or bank holidays.

Good Elf guarantees the quality of product and service we provide to the customer. If you are not fully satisfied with the service or product received, please contact us within 2 days of taking delivery of your tree and we will investigate thoroughly. In the event of a genuine issue with the quality of the product we will happily replace the product.

However, our trees are real Christmas trees, a naturally grown product. Each and every one is unique. We will not exchange trees because a customer doesn’t like the shape of the tree. This does not affect your statutory rights as a consumer.

Trees need to be looked after whilst in your care otherwise they will not be covered by the Product Guarantee. For the best results the trees should have a stand with a reservoir of clean fresh water that is replenished every day. Very warm environments will cause the tree to deteriorate. Under floor heating and air-conditioning will dry out the tree very quickly. These environments are not suitable for cut Christmas trees.

Real Christmas trees capture CO2 and they continue doing so even in your home. The Good Elf offers the most sustainable option for your Christmas tree selection. We are super keen on reducing the carbon footprint of our products as much as possible.

We only source trees from quality growers — growers with sustainable plantations and a solid environmentally friendly ethos. Every tree we sell wouldn’t have been planted in the first place if it wasn’t to be used as a fresh cut Christmas tree. That means a nine-year growing cycle of collecting carbon from the atmosphere. After your tree is harvested it is replaced with a new sapling to start the process again.

We use British grown Christmas trees to reduce our ‘tree miles’ — or Santa’s footprint as we like to think of it.