Shipping policy

At Good Elf, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.

1. Where We Ship:

We currently ship to the United Kingdom.

2. Handling Time:

Orders are processed within 0-1 working day. If you place an order after 2:00 PM (GMT+00:00) Greenwich Mean Time (London), we will process it on the next business day.

3. Transit Time:

Standard Shipping within the United Kingdom — once your order has shipped, it typically takes 0–1 business day in transit to arrive.

4. Total Delivery Time:

Handling and transit combined, the estimated total delivery time is approximately 0–2 business days from the date the order is placed.

5. Standard Shipping Costs:

• 0lb – 2.3lb = £7.95
  
• 2.3lb – 11.3lb = £24.98
  
• 11.3lb and up = £44.98
  

6. Shipping Carriers:

We use multiple shipping carriers including DX and Good Elf to ensure reliable delivery.

7. Tracking Your Order:

Once your order ships, we’ll email you a tracking number along with a link so you can follow your package online.

8. Contact Us:

If you have any questions about your returns, just reach out to us at elf@goodelf.co.uk. We usually get back to you within 24 hours. Our support team is available Monday to Friday: 9 AM–5 PM, to help you out.